US Airways says it has solved most of the problems with a new computer reservations system, but passengers may still experience long lines and delays today as the airline works to fix bugs in its self-service ticketing kiosks.
The airline did not have all of its kiosks tied into the new system by late yesterday, and there was no estimate when they would be patched in, US Airways officials said.
Yesterday, that forced hundreds of passengers at Philadelphia International Airport to stand in long lines to check in with customer-service agents unless they had been able to check in online.
Just before 11:30 a.m., three friends from Bensalem, Lisa Boyd, Christine Bremner and Sophie Mielnick were wondering if they would start their fun getaway to Las Vegas by the end of the day. They had been at the airport’s B-C ticket counter since 7:15 a.m., where they said they were moved from one line to another and given conflicting information by different US Airways employees.
“There was nobody we could talk to, and if you do talk to them, they’re rude,” Boyd said. “They keep starting new lines.”
Other passengers told similar stories, waiting in lines that barely moved for two or three hours.